KidZania Singapore
TERMS AND CONDITIONS
OF
KIDZANIA SINGAPORE
1.General
1.1KidZania Singapore is solely operated by Rakan Riang Pte Ltd (UEN: 201022374H) (“RRPL”), the authorised licensee of KidZania, S.A.P.I. de C.V. and a joint venture company between Themed Attractions and Resorts Sdn Bhd (860668-B) and Boustead Curve Sdn Bhd (103320-B), of Malaysia.
1.2By entering KidZania Singapore, guests consent to these terms and conditions (which also incorporate the privacy notice available at www.kidzania.com.sg as updated from time to time without prior notice (“these T&C”). Adults (aged 18 years and above) bringing minors to KidZania Singapore represent represent that they have the authority to agree that these T&C apply to such minors, and hereby indemnify RRPL against any claim by the minor or his/her parent or legal guardian arising from such representations being false.
1.3These T&C shall be construed in accordance with, and governed under, the laws of Singapore. These T&C are subject to change from time to time without prior notice.
1.4Guests shall abide by the reasonable directions issued by RRPL personnel, announcements broadcast and notices posted, in KidZania Singapore as well as other terms and conditions, policies and rules as RRPL may issue from time to time regarding KidZania Singapore.
1.5Before visiting KidZania Singapore, guests needing specific medical, diet or in-park mobility requirements are encouraged to inform KidZania Singapore’s Duty Manager to make arrangements.
1.6By entering KidZania Singapore, guests grant to RRPL an irrevocable consent to (i) take their information, photographs and videos either ("Materials"); (ii) store, reproduce, display, publish, alter, license or assign the rights in the Materials; and (iii) use the Materials, for marketing or any other purposes in any manner or form, without further consent will be sought from, nor consideration paid to them
2.Admission
2.1Each boarding pass is for one-time admission of one person to KidZania Singapore (no free re-entry except for emergencies subject to RRPL’s assessment). Admission is subject to the operation calendar of KidZania Singapore, capacity of KidZania Singapore (whereby RRPL has the right to deny admission if the park capacity is full) and any applicable exclusion dates. The exclusion dates include days designated as Park Closures, Maintenance days, Park Buyouts, night events, and any other day(s) designated as such by the management of KidZania Singapore.
2.2The boarding pass is non-refundable, non-transferrable, and not for resale, non-replaceable if lost or stolen, and will not be valid if it is altered or damaged.
2.3Admission of an adult without any kid is prohibited and must be accompanied by at least one kid (aged 3 - 17).
2.4Kids between the age of 8 and 17 are allowed to enter KidZania Singapore without being accompanied by an adult but an adult must be present with the kid during the check-in and pick-up process.
2.5Kids aged 8 and above are allowed to explore KidZania Singapore on their own after being checked in by an Adult.
2.6Kids below the age of 8 must be accompanied by an adult at all times when inside the city. For proper care and attention while at KidZania Singapore, it is recommended that each adult supervises no more than 5 kids.
2.7Guests must be dressed appropriately having regard to the nature of KidZania Singapore as a kids’ edutainment facility.
2.8RRPL may require accompanying adults to provide proof of identification upon check-in and pick-up (for drop-off) and at any time during the visit to KidZania Singapore.
3.In-park
3.1Role-play activities are only available for kids aged 3 - 17 years old subject to further age restrictions and height restrictions for selected role-play establishments. Guests may refer to the census board displayed outside each role-play establishment for more information.
3.2For their safety, kids should be in covered shoes and pants or shorts if they would like to attempt the activities at the Climbing Building, Mountaineering School and Stadium. Crocs, Sandals and any footwear without an outer covering that covers the entire foot (including the toecap and heel) will not be considered as covered shoes.
3.3Adults must not queue in place of their kids. Queue-jumpers will not be entertained.
3.4Adults are not allowed inside the role-play establishments except during programmes which allow adults’ participation or unless escorted by RRPL’s authorised representative.
4.Prohibited Activities
While at KidZania Singapore, guests must not:
(a)Offer or display any goods or services for sale.
(b)Distribute any printed or recorded material.
(c)Use or bring any flag, banner or sign for a commercial purpose.
(d)Play any music or sound, except via personal earphones.
(e)Cause public discomfort or incite a crowd, including by conducting demonstrations; giving speeches; preaching any political, religious or other cause; or using any flag, banner or sign for any cause not prior authorised in writing by RRPL.
(f)Engage in any unsafe act or impede the operation of KidZania Singapore.
(g)Take commercial photographs or videos except with RRPL’s prior written consent. Guests who wish to use photographs and videos taken in KidZania Singapore for commercial purposes may request consent from RRPL at media@kidzania.com.sg, at least 7 working days in advance.
(h)Smoke (including using cigars, electronic cigarettes or vaporisers).
(i)Bring in food from outside unless medically prescribed.
(j)Consume any alcoholic beverages.
5.Do Not Bring
The following may not be brought into KidZania Singapore:
(a)Pets, except for service animals used by the hearing and visually impaired, for which proof of registration must be produced at check-in.
(b)Outside food and beverage, except for bottled water, medicine and baby food or milk formula.
(c)Alcoholic beverages.
(d)Glass containers.
(e)Illegal, hazardous or combustible items.
(f)Transport devices with wheels including without limitation skateboards, scooters, in-line skates or shoes with built-in wheels.
(g)Remote-controlled devices and unmanned aerial vehicles (drones).
(h)Tripods and selfie sticks.
(i)Suitcases, coolers or backpacks, with or without wheels, larger than 55 x 35 x 25cm.
(j)Folding chairs.
(k)Weapons or items that appear to be used as weapons.
(l)Face coverings, except for religious or medical purpose, or masks.
(m)Items (including clothing) with language or imagery offensive to the general culture of Singapore having regard to the nature of KidZania Singapore as a kids’ edutainment facility.
6.Safety, Security and Comfort
6.1By entering KidZania Singapore, guests accept that they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions. All visitors in and around KidZania Singapore should behave in a safe manner at all times and accompanying adults shall exercise reasonable steps in supervising the kids.
6.2Upon admission, each guest will be requested to put on a bracelet. For safety and security, this must be kept on at all times within KidZania Singapore and returned upon exit. A kid is allowed to exit only with an adult whose bracelet matches that of the kid who accompanied him/her.
6.3Bracelets are the property of RRPL and non-transferrable. Bracelets are not for resale, and will not be valid of altered or damaged. RRPL will charge an administration fee to replace lost, altered or damaged bracelets.
6.4RRPL may conduct security checks on guests’ belongings brought into KidZania Singapore.
6.5RRPL may, without refund or compensation, refuse admission to, or remove from KidZania Singapore, any guest who contravenes these T&C or who poses a risk to the safety or enjoyment of others.
7.Disclaimers
7.1RRPL reserves the right to change any aspect of KidZania Singapore operations, including role-play activities and programmes, and the right to close parts of the City to facilitate maintenance, renovation or private events. Events held at KidZania Singapore are subject to postponement or cancellation; if such events are organised by RRPL, RRPL will try its best to notify guests who have made prior registration for such events. All guests are advised to refer to www.kidzania.com.sg or www.facebook.com/KidZaniaSingapore for the latest on operation hours and event schedule.
7.2While KidZania Singapore is child-friendly, RRPL shall not be liable for any death, injury, damage or loss howsoever caused at KidZania Singapore.
7.3Guests are advised to keep their belongings in the lockers which may be rented at KidZania Singapore’s Airport. RRPL will not be responsible for any lost, misplaced or stolen belongings at KidZania Singapore.
8.Ticket Purchase Rules
8.1Admission tickets purchased on www.kidzania.com.sg (“Ticket”) may not be cancelled, exchanged for cash or refunded. Tickets are deemed purchased when full payment is received and when an official invoice and boarding pass is sent to guests.
8.2Each online purchase transaction is limited to 10 Tickets. For purchases of 11 Tickets or more, kindly make a subsequent fresh transaction. A convenience fee, if any, is charged for every online transaction.
8.3Unless authorised by RRPL, tickets must not be resold or offered for resale at a premium (including via online auction websites) or used for advertising, promoting or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services, either by the original Ticket purchaser or any subsequent bearer. If a Ticket is sold in breach of this condition, the Ticket may be cancelled without a refund and the bearer of the Ticket may be refused admission.
8.4The official invoice and boarding pass shall be the valid pass to enter KidZania Singapore and for online purchase of Ticket, the invoice and boarding pass should be printed out and presented at the online ticketing counter prior to the session in order for guests to gain admission.
8.5All prices are subject to change at any time and from time to time.
For queries on these T&C, guests are welcome to contact KidZania Singapore’s Guest Services Department (share@kidzania.com.sg), located near the exit at the Immigrations Office.
For the full list of these T&C, please visit https://ticketing.kidzania.com.sg/terms-and-conditions/